Customers LOG IN TO CUSTOMER PORTAL Good News! Our improved customer portal 2.0 is now available to customers of all Prosperity companies, including Shenandoah Life. Click here for registration information Customers with S.USA Final Expense or Term policies administered by American-Amicable Life Insurance Company of Texas Please click here to access the customer portal Ways to access portal securely To access the portal, you will need to complete a new registration in a few clicks and set up additional security by leveraging the industry standard of Multi-factor authentication (MFA). You have the flexibility to select from the following MFA methods: Preferred methods Authentication Apps: Microsoft Authenticator, Google Authenticator, Others SMS and Voice Email (Least Secure) If you have already registered for the new customer portal, proceed directly to LOG IN Customer Portal SBLI USA S.USA Shenandoah Life Log In LOOKING TO START A CLAIM? Individual Life Claim Click here for forms and instructions on how to start an Individual Life Claim. START LIFE CLAIM Individual Annuity Claim Click here for forms and instructions on how to start an Individual Annuity Claim. START ANNUITY CLAIM Group Claim Click here for forms and instructions on how to start a Group Claim. START GROUP CLAIM Looking for assistance with a claim? Contact Us PRODUCTS Life Insurance Prosperity Life Group understands that protecting the financial security of your loved ones is of utmost importance to you. Learn More Annuities Prosperity Life Group offers a number of options to help you grow and protect your retirement savings. Learn More